Privacy Policy

At Pondok Nasi Bakar, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

When you submit a catering inquiry form or contact us, we collect:

• Your name, email address, and phone number
• Event details (date, location, guest count, event type)
• Budget preferences and special requests

Information Collected Automatically

We use analytics tools to understand how visitors use our website:

• Google Analytics 4: Tracks page views, form interactions, scroll depth, and user behavior patterns. This helps us improve our website and understand what content is most valuable to visitors.
• Microsoft Clarity: Records anonymized session data, heatmaps, and user interactions. This helps us identify usability issues and improve the user experience.
• Vercel Analytics: Measures website performance and page load times to ensure a fast, smooth experience.

Note: These tools use cookies to collect information. We do not collect personally identifiable information through these tools unless you explicitly provide it (e.g., when submitting the catering inquiry form).

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your catering inquiries and provide quotes
• To communicate with you about your orders or events
• To improve our website, services, and customer experience
• To understand how visitors use our website and which features are most popular
• To identify and fix technical issues or usability problems

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you navigate our website
• Measure the effectiveness of our content
• Improve website performance and user experience

You can block cookies by adjusting your browser settings. However, this may affect some features of our website. Visit aboutcookies.org for instructions on managing cookies in different browsers.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services (Google Analytics, Microsoft Clarity, email providers) to help us operate our website and communicate with you. These providers are bound by confidentiality agreements.
• Legal Requirements: If required by law or to protect our rights, we may disclose your information to law enforcement or regulatory authorities.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure connections (HTTPS), encrypted data transmission, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications (if applicable)
• Block cookies through your browser settings

To exercise any of these rights, please contact us at info@pondoknasibakar.com.au

Third-Party Links

Our website may contain links to third-party websites (e.g., Google Reviews, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your information, please contact us: